Customer Support Design Advice
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Frequently Asked Questions

    DELIVERY POLICY FOR ONLINE ORDERS

    Free Standard Delivery For Online Orders; Is FREE homewares delivery on National Courier Items. The Uocmas Online Parcel Delivery service is a convenient and simple package drop at your doorstep. A reliable third party transport company will deliver your order during business hours and you will be notified on the morning of your delivery with a four hour window.

    HOW DO I MAKE A PURCHASE?

    You can place an order by shopping online at uocmas.info and following the below steps;

    • Use the NEW, FURNITURE, HOMEWARES and CLEARANCE links to help you find what you are looking for. You can also shop by browsing our SHOP BY ROOM or BRANDS links.

    • Once you have found an item you wish to purchase, click on the ADD TO SHOPPING BAG button to the right of each item.

    • Review the items in your shopping bag by clicking the BAG link at the top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag.

    Click on PROCEED TO PURCHASE to complete your order

    Alternatively you can place an order by phone at or in store at your nearest showroom. You can view our store locations here.

    DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

    To complete your online purchase, you will be required to create an online account with us. For your convenience, you are able to create an account prior to purchase or at checkout. Your email address and password will be needed to log in to make further purchases in future on the same account.

    • By registering with us you’ll be able to enjoy the following benefits:

    • Review past purchases

    • Build a customised Wish List to create personalised interiors that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience

    • Add sold out items to your Wish List so you can see if more stock arrives

    • Save your address and card details so you can shop even quicker next time

    • Manage your account details, address book and email preferences

    IS MY PERSONAL INFORMATION KEPT PRIVATE?

    Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

    I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

    To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

    WHAT PAYMENT METHODS DOES COCO REPUBLIC ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

    We accept Visa, MasterCard, American Express and Maestro cards.

    We accept Zip Money, a shop now and pay later option. Six Months Interest-Free for sales up to $15, 000. 

    You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to cocorepublic.com.au.

    Our showrooms also accept Union Pay, direct debit and gift cards. If you would prefer to place an order by telephone you can call our concierge team on between 9am - 5pm, Monday - Friday.

    HOW DO I USE MY STORE CREDIT ONLINE?

    To use a store credit, you will need to visit the store where the credit was issued. We are unable to process store credits online. 

    HOW DO I KNOW IF MY PAYMENT WAS SUCCESSFUL?

    If your order is successful, you will be taken immediately to a confirmation page. You will also receive a confirmation email from us, provided your email address is accurate.

    WHAT WILL I RECEIVE ONCE MY ORDER IS PLACED?

    Once you have successfully placed your order online you will receive an order confirmation via email, provided that we have an accurate email address. The order confirmation will outline the items ordered, delivery costs and the shipping address. If you do not receive the order confirmation within the hour, please us at [email protected].

    WHAT WILL SHOW ON MY CREDIT CARD STATEMENT?

    Any purchase made to Uocmas will appear on your credit card statement as SAVEBA PTY LTD.

    IF I SAW AN ITEM IN STORE BUT CAN'T FIND IT ONLINE, HOW CAN I PURCHASE IT?

    Please the Uocmas showroom in which you saw the item to place the order. For your convenience, you can find details for our showrooms here.

    CAN I PURCHASE A CLEARANCE ITEM ONLINE?

    A number of our in stock clearance items can be purchased online. Any floorstock items will need to be sited in store and a floorstock disclaimer signed prior to confirming an order.

    HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

    Our delivery fees will be displayed at the checkout prior to payment and order completion. Please review these before you confirm your order. There are two delivery types depending on the products you have purchased. They are as follows:

    Parcel Delivery
    Small homewares will be delivered via our national courier partner DHL, delivery costs will vary based on size and weight of the item(s), below is a guide of the delivery fee's applicable:

    Small package: $15
    Medium package: $25
    Large package: $35

    White Glove Installation
    For furniture and larger homewares items, Uocmas offers a white glove service for deliveries to metropolitan Sydney, Melbourne and Brisbane, using our experienced logisitc partners. Upon placing your order you will be ed within 2-3 working days to organise an appropriate time for the delivery and installation of your goods. This specialised service includes placing the furniture in the room of your choice, assembly (if require) and removal of all packaging. Please note our white glove service does not include electrical installation of any lighting products, and artwork/picture hanging.

    For regional areas and other metropolitan locations, please our concierge team via email at [email protected] or by phone at to receive a quote.

    For your convenience we have listed lead times on our product pages. Lead times will vary according to product availability.

    Small Homewares Transit Times
    Sydney, Melbourne and Brisbane Metro: 1-3 business days
    Regional NSW, VIC, QLD and ACT: 2-4 business days
    Country NSW, VIC, QLD and SA: 3-7 business days
    TAS, WA, NT and Far North QLD: 7-10 business days

    IS MY PACKAGE INSURED OR DO I NEED TO SIGN FOR MY ORDER?

    All your purchases are insured against theft and accidental damage whilst in transit from Uocmas to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

    To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

    DOES COCO REPUBLIC SHIP TO MULTIPLE ADDRESSES?

    We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

    CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

    For all cancellations, your item(s) must be cancelled prior to the goods being despatched from our warehouse or an administration fee may be applicable. Please call our concierge team on . 

    HOW CAN I TRACK MY ORDER?

    To track your homewares purchases, a DHL tracking number will be emailed to you once your item(s) have been despatched from our warehouse. You can track your order with . We are currently working on a tracking system for furniture deliveries for your convenience. For any further enquiries, please our concierge team via email at [email protected] or by phone at .

    HOW DO I RETURN OR EXCHANGE AN ITEM?

    We want your shopping experience to be as enjoyable and seamless as possible, if you wish to return or exchange an item please our concierge team on or email us at [email protected] and one of our team members will advise you on how to manage this.

    CAN I RETURN ITEMS IN STORE THAT WERE PURCHASED ONLINE?

    Please our concierge team if you wish to return an item that was purchased online. You can us via email at [email protected] or by phone at . Stores are unable to accept return of an item(s) purchased online without confirmation from concierge.

    DOES COCO REPUBLIC HAVE SEASONAL SALES?

    Uocmas offers seasonal sales each year. To be notified as soon as our sale starts and of further reductions, click here.

    ANY OTHER QUESTIONS WE HAVEN'T ANSWERED?

    For all further enquiries about online purchases, orders and delivery, please our concierge team via email at [email protected] or by phone at .

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